The Alignment Advantage ™
We believe it takes a village to create the Alignment Advantage. It takes everyone working effectively in each of their roles to make a company’s mission and vision a reality.
We believe that alignment is the key to creating a more effective and efficient approach toward achieving your mission and vision while simultaneously improving your culture and increasing employee morale and engagement.
Alignment Advantage Group utilizes our exclusive ‘Cs of Success’ ™ tools and methodologies, developed by our founder and Managing Partner, Adam Boelke, to ensure you have the most comprehensive solution that will generate the best results.
Adam is a former VP of Operations with 30+ years of successfully building and leading Call Center Operations for F500 and others within a wide variety of industries. He is an award-winning expert at call center optimization and employee retention and engagement and creating best-in-class cultures that drive bottom-line performance.
Adam’s culture methodology has been nationally recognized as a best practice for “Managing and Retaining Highly Effective Employees,” featured in the 2015 annual white paper published by Gartner, through their Corporate Executive Board’s Customer Contact Council.
He’s served as a national keynote speaker on culture at Call Center Week, the largest customer service conference in the U.S. attended by 2500+ senior executives and has been honored with the national “Employee Appreciation Strategy” award by PACE, the Professional Association of Customer Engagement organization. Call Center agents in his centers have also won national awards, including two times winners of the national “Customer Service Representative of the Year” award by PACE, both in 2014 and 2016.
Adam is an Academy Member of CCNG and Contact Center World, both industry best practices organizations offering advice, articles and webinars to their membership.
The Alignment Advantage Group knows that the foundation of all organizations is its people. Aligning their engagement with the mission & vision of the organization while empowering them to act is the key to an improved culture and a more effective and efficient organization.