Have Adam Speak At Your Next Event!
Need an Engaging Industry Thought Leader to Motivate & Empower Your Team at Your Next Event?
As a Leading Expert on:
Leadership | Employee Retention, Engagement & Performance | Onboarding | Company Alignment | Accountability | Call Center Performance & Efficiency | Customer Satisfaction, Customer Experience | Customer Effort & Loyalty
Adam captures audiences’ hearts and minds, inspiring and emboldening immediate action with executable solutions to leaders’ greatest challenges!
Creator of the Cs of Success Culture Methodology!
The Cs of Success is a Proactive and Comprehensive System to Create a Culture of Engagement That’s Proven to Drive Performance & Deliver Bottom-line Results!
Published as a Best Practice in Gartner’s Corporate Executive Board’s Annual White Paper ‘Managing Highly Effective Employees”
Current Keynotes:
Integrate 7 Culture Principles Proven to Optimize Performance
Most leaders are clear on the impact employee engagement has on boosting operational and company performance but are often less clear on how to effectively build and maintain that type of culture.
In this presentation, participants will learn how to integrate the 7 Culture principles proven to consistently create a culture of engagement that drives bottom-line results.
The ‘Last Mile’ – The Best CX Requires the Best EX
Forrester recently published their survey findings that CX (Customer Experience) is the worst it’s been in 11 years! It’s no coincidence that Gallup recently published that EX (Employee Experience and Engagement) is at the lowest it’s been in 6 years!
Without employees feeling engaged, customer interactions continue to be viewed as nothing more than ‘transactions’ to get through rather than ‘opportunities’ to build your brand through great customer experiences.
As a 30+ year seasoned veteran leading customer service organizations for F500s & others with award-winning customer service, Adam shares his experience and executable strategies on how to care for the missing ‘Last Mile’ in most leaders’ CX strategies.
Creating the Alignment Advantage
Implementing any one of the ‘Cs’ can immediately improve your company’s performance but when Adam was able to fully implement all 7 of his ‘Cs of Success’, his team was able to beat their own record in every major metric companies use to measure success for 5 years in a row.
Learn how to create the ‘Alignment Advantage’ in your organization using the ‘Cs of Success’ methodology and create an intentional, mission-focused culture that measurably improves employee retention, employee engagement, commitment, innovation, and performance.
Additional Topics Available Upon Request
An Experienced Speaker:
- Keynote panel speaker on Culture at CCW (Customer Contact Week) – the largest industry conference in the U.S.
- Featured speaker at Call & Contact Center Expo, the leading customer engagement Expo at the Las Vegas Convention Center
- Featured speaker at Support Driven Expo, a industry professionals learning symposium at the University of Las Vegas
- Co-host of CCNG’s Townhall Online Webinar on ChatGPT in the Contact Center, CCNG is a industry best practices organization
An Influencer:
- Vetted & recognized by Linkedin as a ‘Top Voice’
- CCNG Academy member helping fellow members and leaders optimize call center & culture performance
- CallCentreHelper.com Consultant Panel Contributor
- Certified Facilitator of Franklin Covey’s 7 Habits of Highly Effective People & Speed of Trust
With Rave Reviews:
“Adam is a fantastic speaker and delivered a high-value presentation at SD Expo 2024! His topic, “Integrate 7 Culture Principles Proven to Optimize Performance,” really resonated with attendees, and his session received multiple positive reviews, highlighting the impactful insights he shared about engagement and onboarding strategies. I’m so glad he brought his expertise to our event, and we would welcome him back to speak anytime!” – Lizzie K. – Support Driven 2024 Event Organizer & Host
“Great ideas from Adam. Especially about onboarding.” – Michelle H – CEO, HigherRing
“Great Talk! Loved Adam’s approach here, especially highlighting the things that drive engagement: Purpose, Self Mastery, and Autonomy.”- Anthony G. – Manager of Technical Support, Front
“VERY valuable information, exceptionally well organized. Thanks!’ – Josh C., Director of Customer Support – Arkestro
Book a Free Discovery Call Based on Your Schedule!
AdamBoelke@AlignAdv.com | (O) 805-253-2533